Calling for an appointment
When you call us for an appointment you will be given a series of options:
- Option 1 – Prescription queries/orders
- Option 2– Book an appointment (urgent and routine)If you need an urgent appointment your details will be taken by a member of our reception team. You will then receive a telephone consultation from one of our GPs who will assess your needs and decide the most appropriate course of action. This may include a prescription, advice or arranging a face-to-face appointment to see a GP, nurse practitioner or pharmacist.
If you need a routine appointment you will be booked into a suitable appointment. You can still see your named GP for a non-urgent appointment.
- Option 3 – All other queries (blood test results, referrals etc)
Routine appointments are available and can be pre- booked, although you may have to wait for an appointment with the doctor of your choice. These are for non- urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on- going problem.
We also offer early morning appointments for patients who cannot attend during our normal surgery times.
If you require a blood test you will need to pre-book an appointment as we no longer offer a walk-in phlebotomy service
You can book a routine appointment online if you are a registered patient. Please note that we have recently changed our clinical system. If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these now by contacting the surgery either in person or by telephone. Once you have done this you can book online here.
All requests for urgent care will be dealt with on the same day if the doctor or one of our Nurse Practitioners feels this appropriate.
We will ask you for some brief details and a phone number where one of the clinical team can ring you back to discuss your needs. The Reception team have been requested to ask for some information about your problem as this helps the doctor to prioritise the work for the day.
Our Practice Nurses undertake a wide range of duties which mainly focus on the management of chronic disease, eg monitoring heart and stroke conditions, diabetes and asthma. They also carry out well man and woman checks, review blood pressure, undertake medication reviews, give immunisations and advise on contraception.